How to access Expert settings on Home Internet | T-Mobile Community (2025)

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Question
  • 2 October 2021

  • 17 replies
  • 26050 views

I just got a 5g home internet router and so far the signal and speeds are good at my home. I already have a wireless router (Amplifi) that covers my house much better than the t mobile device so I’d like to use that, which means I need to put the t mobile router in bridge mode/DMZ and turn off the wireless radios. T mobile’s web user interface guide (https://www.t-mobile.com/support/devices/web-user-interface-t-mobile-lte-wi-fi-gateway#app8) states that many features of the router can be accessed via the Expert menu (ie DMZ, etc). I can’t access any such Expert menu on my router. Help!

17 replies

R

How to access Expert settings on Home Internet | T-Mobile Community (1)

  • RonDLS

  • Learner
  • 19 replies
  • 2 years ago 2 October 2021

That link with the Expert menu is for the olderTM-RTL0102 LTE WiFi Gateway.

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Userlevel 1

How to access Expert settings on Home Internet | T-Mobile Community (2) +2

  • dilbert

  • Helper Level 1
  • 27 replies
  • 2 years ago 2 October 2021

You can access the menu athttp://192.168.12.1

Go to Wi-Fi Networks

And then go into 2.4Ghz (for each of SSID1 to SSID4) and the 5Ghz (for each of SSID5 to SSID12) and turn off

  • Enable Wi-Fi Multimedia (WMM)
  • Enable SSID
  • Enable Broadcast

Make sure you Save Changes each time.

After you are done, you can check by going to

  • Statistics
  • WLAN

and you should see both of them disabled

How to access Expert settings on Home Internet | T-Mobile Community (3)
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Userlevel 1

How to access Expert settings on Home Internet | T-Mobile Community (4) +2

  • dilbert

  • Helper Level 1
  • 27 replies
  • 2 years ago 2 October 2021

You can disable wireless and connect at themenu athttp://192.168.12.1and then connect an access point.

Goto Wi-Fi Networks and then into 2.4GHz and 5Gghz

In each of those go through each SSID (SSID1-SSID4) for 2.4GHz and SSID5-SSID12 for 5GHz.

In each one turn off

  • Enable Wi-Fi Multimedia (WMM)
  • Enable SSID
  • Enable Broadcast

Make sure you Save Changes on each one

When you are done go to

Statistics

WLAN

and you should see them disabled

How to access Expert settings on Home Internet | T-Mobile Community (5)
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How to access Expert settings on Home Internet | T-Mobile Community (6)

  • mountainman

  • Author
  • Rookie
  • 3 replies
  • 2 years ago 2 October 2021

FYI I discussed this with Tmobile tech support and they said that Expert settings are not yet available on the 5g modems but that they have a major upgrade planned soon (no dates or timeline given). So the settings are very basic right now on the 5g modem but there should be feature parity with the 4g modems at some point. For right now, I’ve simply plugged in my wireless router (still in router settings) to the 5g modem and everything is working fine. I have lost my ability to manage port forwarding but I can manage until they fix this capability. I have not encountered any double NAT issues on the network yet (other than losing port forwarding). There are capabilities I will lose if I put my wireless router into bridge mode so for now I am leaving it in router mode unless I encounter networking issues.

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Userlevel 1

How to access Expert settings on Home Internet | T-Mobile Community (7) +2

  • dilbert

  • Helper Level 1
  • 27 replies
  • 2 years ago 3 October 2021

You can disable wireless under Network, WiFi Networks, 2.4 Ghz and 5 Ghz. Go into each SSID (there are 12 of them in total) and turn everything off).

You should eventually see this:

How to access Expert settings on Home Internet | T-Mobile Community (8)
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  • jgspinella

  • Rookie
  • 3 replies
  • 2 years ago 4 February 2022

You can disable wireless under Network, WiFi Networks, 2.4 Ghz and 5 Ghz. Go into each SSID (there are 12 of them in total) and turn everything off).

You should eventually see this:

How to access Expert settings on Home Internet | T-Mobile Community (9)

What sucks is that you still don’t get bridge mode. Turning off WIFI really doesn’t do anything for you. I need a bridge mode so that I can run my VPN but that doesn’t work when you’re double netting.

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  • pckelley

  • Rookie
  • 3 replies
  • 2 years ago 4 May 2022

I’m curious about Mountainman’s reply above.

I am brand new to T mobile home Internet, just received our Black 5 G router several days ago.

All of our devices, including iphones, android phones, 8-10 year old Dell desktop and two newer laptops all connected just fine.

We do have another wifi router in the house (from our local phone co, internet speeds of 1.3Mbps (don’t ask!!)) with separatechannels and SSID’s (2.4 is open, 5GHz is WPA protected). We live in a rural area with lots of copper, no high speed internet avail which is why TMobile seemed like a great option.

One Dell Latitude 55xx (purchased from a local computer store, refurbished in 2018) will not see the TMobile gateway. Interesting that it DOES SEE and use our other wifi router referenced above. I have updated the laptop’s drivers. Three calls to TMobile customer support without luck. I’ve separated the frequencies, no help. Other than that, there isn’t any more functionality (as suggested above) that I can access from logging in directly via ethernet cable. I also did a factory reset on the Gateway. It is suggested above to simply plug a different wifi router into one of the two Gatewayethernet ports.

Soooo, if I take the phone co wifi router that the Dell is able to see and ethernet port it into the back of the Gateway, will that cause any trouble?

Overall, our internet speeds with the new gateway are wonderful (85Mbps down, 4Mbps up), a huge improvement over local service.

Kind regards!

J
  • jgspinella

  • Rookie
  • 3 replies
  • 2 years ago 4 May 2022

It should work fine as long as you connect the Dell to the telco router. The issue might be the old WIFI card in the Dell. Do you know what version it is (803.11a,b,g,n, or ac)?

I have my Ubiquiti Dream MachineRouter connected to an Ethernet port on the gateway and my entire house runs on it (it has a lot more security capabilities).

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  • pckelley

  • Rookie
  • 3 replies
  • 2 years ago 5 May 2022

Thank you.

The wifi hardware in this Latitude E5540 isWi-Fi 4 (802.11n).

Plan to connect the telco router to the Gateway here in a sec.

Any settings on either router that I should change, or just plug and play?

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  • pckelley

  • Rookie
  • 3 replies
  • 2 years ago 5 May 2022

Solved!

Ethernet cable from the LAN/WAN plug on the telco modem into one of the yellow ethernet plugs on the back of the black gateway router.

Dunzo! Works like a champ

For a second I thought the wifi card in this old machine was bad.

I still can’t understand why theIntel(R) Dual Band Wireless-AC 7260 in this Dell Latitude is completely unable to see the TMobile Gateway.

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  • jgspinella

  • Rookie
  • 3 replies
  • 2 years ago 5 May 2022

Not sure but I’m glad it’s working for you.

Now, if we can get T-Mobile to get bridge mode working on their gateway, I’ll be in great shape.

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Userlevel 5

How to access Expert settings on Home Internet | T-Mobile Community (10) +5

  • djb14336

  • Helper Level 2
  • 253 replies
  • 2 years ago 5 May 2022

Unfortunately, getting a bridge mode on their modem will not solve the issues. Unsolicited inbound connections will still get filtered/blocked at the perimeter upstream from the modem because of their XLAT464/CGNAT structure.

Until they revamp their dual-stack setup to provideproper IPv4 functionality, the issues typicallytriggered by double NAT/CGNAT setups will persist.

You MAY be able to get around most of it IF you can setup a router based VPN that supports P2P traffic and can reserve a forward facing v4 address to use... but that WILL incur additional costs, which may not be worth the investment for some.

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2
  • 208 Pro Tech

  • First activity
  • 2 replies
  • 2 years ago 4 August 2022

Why can’t we have bridge mode and port forwarding? Every other router on the planet enables this.

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  • Error_404

  • First activity
  • 1 reply
  • 1 year ago22 April 2023

Its not a router. Its Gateway. They are similar in ways. Routers have built in gateways. the gateway in your router is only used ifcomputers on the local networkare using different protocols. It makes those computersable to connect and talk on the intranet of the local network. Gateways do that over the internet, but do not handle port forwarding. That would put your local network at risk by exposing it externally. A router has also a network switch built in. A router should always be before the gateway. A router has a firewall that protects its switch from from unwanted incoming traffic. NEVER hook a switch or managed switch to a gateway. Gateway to router to switch then from the switch to access points or computers. The only exception to this would be if you wanted to have a hardware backed firewall other than using the routers firewall. you then would connect the firewall to the gateway first.

Hope this helps everyone understand, ISP's don't build your local intranet, they supply your local intranet thegatewayto the internet.

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How to access Expert settings on Home Internet | T-Mobile Community (11)

  • AngelaK

  • Helper Level 1
  • 8 replies
  • 9 months ago13 October 2023

If the T-Mobile gateway would simply allow DMZ enable/disable all firewall/routingfeatures could be offloaded onto a separate WiFi router - all of which come out of the box with full firewall enabled and no port forwarding. Exception have to be configured into it.

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  • aggie94

  • First activity
  • 1 reply
  • 9 months ago15 October 2023

We had COX internet with speeds up to 250 meg but paying $150.00 per month. We did the t-mobile 2 week trial, each day it hit 267-340 meg and the price was only $50.00 per month so we switched. A few months later, we are almost up to 7 meg as the fastest speed. Today it was 0.26 meg. I tried to reset the device and still the same. Talk about the old bait and switch. I believe we are being purposely throttled down.

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  • FastlaneKnight

  • First activity
  • 1 reply
  • 9 months ago26 October 2023

We had COX internet with speeds up to 250 meg but paying $150.00 per month. We did the t-mobile 2 week trial, each day it hit 267-340 meg and the price was only $50.00 per month so we switched. A few months later, we are almost up to 7 meg as the fastest speed. Today it was 0.26 meg. I tried to reset the device and still the same. Talk about the old bait and switch. I believe we are being purposely throttled down.

So I’m almost 100 percent certain I can prove this. I have hundreds of screen shots and videos of speed tests on my phone and computer, including while on the phone with support. While on the phone, it normally goes pretty good and might be for a few days after. But it always sinks to below. The first few months the speeds were insane. They say 80mb down but I was easily getting upward of 160mb. Then it started with the first gateway going down hard. Replaced it. Speeds never did go back up. Best I can manage is a consistent 9-26mb download an a 0.64mb upload. Went it drops lower though, it drops to 1.91mb download and below and a nice cool 0.09 upload. I’m just waiting for them (T-mobile) to do or say something really stupid (even though the tower I connect to is supposedly being upgraded for almost a year now) and then I’ll make it an issue they can’t run from and all I’ll have to pay is $157.00 to get it started and watch the fireworks. Horrible, lying company for sure. However, if you power off and on your gateway and do a speed test while it’s on 4g before it goes to 5g, you get a minimum (I do at least) of 65mb download and actually get 8.64mb upload! However they can’t or more likely won’t switch set the gateway to 4g and no longer sell or give out the 4g gateways even though I had to reps tell me they saw in their system that they were sitting in their warehouse. I say everyone should start the screen shotting and recording like I have (since March 2023) and maybe we can all get together later sometime for a nice bbq ;)

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How to access Expert settings on Home Internet | T-Mobile Community (2025)

FAQs

How do I access my T-Mobile home internet router settings? ›

T-Mobile LTE Wi-Fi Gateway TM-RTL0102

Here, you can access information and settings such as the status of your network and parental controls. Open your browser. In the address bar, enter http://192.168.1.1 and press Enter. Enter your login information and choose Login.

How do I access my T-Mobile admin page? ›

Select T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/ or 192.168. 0.1 into the address bar. In the Password field, enter the Admin Page password that you created. The default administrator password is admin.

How do I change my Wi-Fi settings on T-Mobile? ›

  1. These step-by-step instructions will assist you in changing the Wi-Fi channel of your LTE Wi-Fi Gateway . ...
  2. Enter your login information and choose Login. ...
  3. If this screen appears, choose the list symbol. ...
  4. Choose Expert.
  5. Choose Network.
  6. Scroll down. ...
  7. Choose an option from the drop-down menu.
  8. Choose Save.

How to prioritize devices on T-Mobile home internet? ›

Under Client, choose an option from the drop-down menu. Note: If you set the value under Client as Manually, you'll need to enter the MAC Address and a Description of the device you want to set up. Under Priority, choose a number for this device, which indicates its priority for bandwidth on the network.

How do I access my home internet settings? ›

Open a web browser, type your router's IP address in the address bar, then press Enter. Enter your router's user name and password. You'll then be logged into the router's admin page. From here, you can view and change your network settings.

How to access admin panel on Wi-Fi? ›

In a web browser, such as Edge, Chrome, or Firefox, request a connection to the router. Do this by typing the router's IP address (in the format http://192.168.1.1) in the browser's address bar. Enter the admin login information—the username and password—to authenticate and access the router's settings.

What is the tmobile home Internet Administrator password? ›

Note: The default admin password is Admin + last 4 digits of the IMEI (eg: Admin1234). The IMEI is printed on the device label underneath the battery. If it is the first time you are using the Web interface, you will be required to change the password.

How do I log into my T-Mobile Home internet account? ›

Log in to the T-Mobile Internet app to get started

Enter the administrator password, then select Log In. If you don't see a password field, choose Already setup? Log in first. The default password can be found on the back label of the device.

How do I access my T-Mobile Web GUI? ›

Web Gateway User Interface (GUI)
  1. Power on your gateway and connect to it over Ethernet or Wi-Fi.
  2. Log in with your username and password. ...
  3. Once you have logged in, you will see an Overview screen that contains Network Overview and Gateway Information.

How do I access Wi-Fi settings? ›

Android. Open the Settings app on your Android device and select the Wi-Fi or Network and Internet option. Find the connected Wi-Fi network and tap on it, then look for an option like Network details. The exact wording may vary depending on your device.

How do I log into 192.168 0.1 admin on T Mobile? ›

After connecting the hotspot to your Wi-Fi enabled device, open a web browser and enter http://192.168.0.1 in the address bar. Enter the WebUI password and select Login. The password is Admin + last 4 digits of the IMEI. The IMEI is printed on the device label under the battery.

How do I edit my Wi-Fi settings? ›

  1. How to Change Your Wireless Router Settings. ...
  2. Connect to your network wirelessly, or via ethernet. ...
  3. Find your router configuration page. ...
  4. Log in with the username and password. ...
  5. Find the Wireless Settings page. ...
  6. Set the new channel, usually with a dropdown menu. ...
  7. Your router will now reboot. ...
  8. Troubleshooting.

How can I improve my T-Mobile home internet connection? ›

Tips to make your T-Mobile Internet faster
  1. Turn off equipment from other providers. Before you turn on your gateway and set up your network, turn off equipment from previous providers to avoid interference.
  2. Try multiple gateway locations. ...
  3. Place gateway away from other devices.

Is T-Mobile Home internet prioritized? ›

We prioritize network data by plan and brand to deliver a range of customer choice points at great values. Data for customers on most T-Mobile-branded plans is prioritized before the data of customers on Essentials plans and Metro by T-Mobile or Assurance Wireless-branded plans.

How do I prioritize my internet to a specific device? ›

Open the Google Home app . Wifi . tap Prioritize device. At the bottom, select how long you want to prioritize that device.

How do I log into WebUI Manager? ›

Access hotspot WebUI Manager
  1. Enter the WebUI password and select Login. The password is Admin + last 4 digits of the IMEI. The IMEI is printed on the device label under the battery.
  2. On your first login, you will be asked to create a new password. Create your new password and log in again.

What is 192.168 12.1 admin page? ›

192.168. 12.1 is part of the Class C private IP address range as assigned by the Internet Assigned Numbers Authority (IANA). It's a very common default IP address in use for home networking and WiFi routers.

Is the T-Mobile gateway a modem or router? ›

You receive service through a 5G Gateway device (which combines the capabilities of a router and a modem), the Gateway device then converts the 5G signal to Wi-Fi, and provides a Wi-Fi signal accessible by all the devices in your home. Easy, self-installation – set up in as little as 15 minutes.

How to change network name and password on T-Mobile Home internet? ›

To start, open a browser, type http://mobile.hotspot in the address bar and press Enter.
  1. Enter your password and choose Login. ...
  2. Choose Settings.
  3. Under Network Name (SSID), enter the new network name. ...
  4. Choose Yes.
  5. The network name has been changed.

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